Terms of Service
Last updated: October 28, 2026
These Terms of Service ("Terms") govern your use of ThaiQROrder ("we", "our"), run by Yimtor Company, including our website at https://www.thaiqrorder.com/en, the ThaiQROrder app for shops, the owner portal at https://www.thaiqrorder.com/owner, the shop websites built with the service, and the customer-facing menu pages reached through QR codes generated by the service. By using the service, you agree to these Terms.
1. The service
ThaiQROrder provides software that lets a restaurant, street food vendor, or small business ("Business") generate per-table QR codes, publish a digital menu, and receive orders from their customers. We are a software provider. We do not prepare food or handle deliveries. When a Business connects its own Stripe account (ThaiQROrder 2.0), its customers can pay online on Stripe's pages into that Business's Stripe account; Stripe, not ThaiQROrder, processes those payments.
2. Accounts
A Business account is created by providing a phone number and receiving a one-time code. You are responsible for keeping access to your phone number secure, for the accuracy of the information you upload (store name, menu, prices, hours), and for the activity that happens under your account. We may suspend or terminate accounts that violate these Terms or applicable law. A Business may give staff members their own sign-in with their phone numbers; the Business chooses their permissions and is responsible for what its staff do in the service.
3. Free trial and subscription
All Businesses currently use the service completely free, with all features unlocked, until December 31, 2026. From 2027, continued use of the service is charged monthly based on order volume, as listed on our pricing section. Fees are quoted in Thai Baht (THB) and are exclusive of applicable taxes. We may change pricing with at least 30 days' notice.
4. Commissions
ThaiQROrder charges 0% commission on customer orders, including orders paid online. The full order amount goes directly to the Business; payments through the Business's own Stripe account carry Stripe's own processing fees, charged by Stripe to the Business. Our revenue comes only from the monthly fee by order volume, charged from 2027.
5. Payments between customer and business
Payments for food orders are settled directly between the customer and the Business: for example in person, by PromptPay QR, cash on delivery, or online through the Business's own Stripe account. For online payments Stripe is the payment processor under the Business's own agreement with Stripe; ThaiQROrder sends Stripe the amount and order details and records the result. ThaiQROrder is not a payment processor, merchant of record or escrow, and never holds the funds. The Business is responsible for its Stripe account and keys, for taking real payments only in live mode (test mode takes no money), and for refunds, chargebacks and disputes with its customers; we are not responsible for those, nor for Stripe's fees.
6. Acceptable use
You agree not to:
- Use the service to list or sell illegal items
- Upload menu content that infringes third-party intellectual property
- Harass, defraud, or spam customers
- Attempt to break, probe, or overload the service
- Resell, sublicense, or white-label the service without our written agreement
7. Content ownership
You own the menu content, images, store information, and other materials you upload ("Your Content"). You grant ThaiQROrder a non-exclusive, worldwide, royalty-free licence to host, display, and process Your Content solely for the purpose of operating the service. The ThaiQROrder software, design, and trademarks remain our property.
8. Service availability
We aim for 99.9% uptime but do not guarantee uninterrupted availability. Scheduled maintenance, force majeure events, and upstream provider issues may affect the service. We are not liable for business losses arising from temporary unavailability.
9. Data and privacy
Our handling of personal data is described in the Privacy Policy. By using the service, you agree to the collection and use of information as described there. When operating as a Business, you are responsible for informing your customers how you use their data in accordance with applicable Thai law (including the Personal Data Protection Act, PDPA).
10. Disclaimers
The service is provided "as is" and "as available" without warranties of any kind, whether express or implied, including the implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the service will meet your specific requirements or be error-free.
11. Limitation of liability
To the maximum extent permitted by law, ThaiQROrder's total liability to you for any claim arising out of or related to the service is limited to the amount of subscription fees you paid us in the twelve (12) months before the event giving rise to the claim. We are not liable for indirect, incidental, consequential, or punitive damages, including lost profits or lost data.
12. Termination
You may stop using the service at any time. We may suspend or terminate your access if you breach these Terms, if required by law, or if your subscription payment is unpaid. Upon termination, we will delete or disable your account and associated data in accordance with our retention policy in the Privacy Policy.
13. Changes to these Terms
We may update these Terms from time to time. Material changes will be announced through the service or by email where applicable. Continued use of the service after an update constitutes acceptance of the updated Terms.
14. Governing law
These Terms are governed by the laws of the Kingdom of Thailand. Disputes will be resolved in the competent courts of Thailand, unless otherwise required by mandatory consumer protection law.
15. Contact
Questions about these Terms can be submitted through our contact page.
ThaiQROrder is run by Yimtor Company, No. 99, OSC Building 4F, Moo 5, Kingkaew Rd, Racha Thewa, Bang Phli, Samut Prakan 10540, Thailand.